Support and Training Engineer

Job Title:

Support and Training Engineer

Job Category:

IT/Telecommunication

Department/Group:

INIKS Consultants

Job Code/ Req#:

INIKS - 155

Location:

East/West Africa

Travel Required:

Yes

Working Language:

English required

Position Type:

Full-time, Contract

HR Contact:

Elise Chabroux

Date posted:

Sunday, May 15, 2011

Will Train Applicant(s):

Initial training required

Posting Expires:

May 11



Job Description

Job Purpose:
Serves customers by providing product, Service and Training information; resolving product and service problems.

Duties

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications

  • BS in Computer Science, Electrical Engineering or equivalent plus a minimum of 1-3+ years experience
  • OS : UNIX, Linux, Solaris, HPUX
  • System : HP, SUN, IBM
  • Network : TCP/IP et X25
  • Hardware : server type rack or blade, HP, IBM, SUN, DELL
  • Disk storage: HP MSA 500-1000, HP EVA 4100, IBM DS3200, DELL MD3000, EMC, NetApp
  • Mirroring of disk
  • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Conditions
We are looking for an engineer who could ideally perform this assignment as independent contractor. A permanent local contract can be offered as well.

Starting date: Immediate

Careers Apply